Jennifer Duffy

Bachelor of Fine Arts

Graduated 1993

The School of Visual Arts, NYC, NY

The School of Visual Arts in New York City is a top-ranking school for design in the nation. In my senior year at SVA, I was one of three artists chosen for the Wooster Street Visual Arts Gallery show, which (at that time) was the highest honor for graduating fine art majors.

Design tools 

• Adobe Creative Suite Master Collection
• Figma and FigJam
• Microsoft Suite and Sharepoint
• Jira and Confluence
• Salesforce Lightning Design System
• Pega Design Systems
• InVision
• Balsamic
• Bootstrap
• Mural
• Sketch
• Drupal, Eloqua and other CMSs

Hard Skills 

• End-to-end product design
• HTML, CSS, JavaScript
• Design system creation
• Responsive and mobile-first design
• ADA/WCAG 2.0 compliance
• Content management system development
• Agile
• Information architecture
• Interaction design
• HTML, CSS, JavaScript
• UX research testing, interviews and analysis
• Copy editing and proofing
• Prototyping and wireframing
• Journey mapping and Personas/Archetypes
• Photo editing/retouching
• Budgeting and timelines
• Presentation deliverables
• Traditional illustration and painting

Soft Skills 

• Strategy
• Branding
• Analysis
• Mentorship
• Management
• Presentation skills
• Clear communication with cross-functional teams
• Vendor relations
• Design team building
• UX workshops
• Leadership
• Conflict resolution
• Change management
• Empathy
• Integrity
• Genuine humor

Tata Consultancy Services | Senior UX/UI Designer (UPS Claims)

2024 - Present

Remote/Parsippany

Senior UX/UI consultant for UPS CEC Claims team. Working with multiple teams to develop consistent UI and UX features. Built newly designed customer facing emails for UPS communications, worked within Salesforce LDS to update features and worklows. Provide designs and consultancy for future international SF implementations.

Senior UX design Specialist

2018 - 2024

Remote & multiple locations

• New Jersey Courts | Senior UX/UI Designer
  Senior user experience consultant for government UX department. Develop research testing process for internal and external users. Contribute to existing Pega design system workflows. Strategize for changes in design process, building design systems focusing on ADA requirements.
• Fisher Investments | Senior UX Consultant
  Senior user experience consultant to help strategize and develop a new UX department to integrate Salesforce Lightning Design System with cross-functional teams using Figma and Salesforce.
• Fidelity Investments | Senior UX/IA Designer
  
  • Senior product designer for new digital trading tool replacing manual process for all corporate actions. Owned design for end-to-end product design, consult on full project planning and strategy, provide all user testing and drive extensive requirement-building with multiple divisions. Provide all design prototypes with Figma and also provided final HTML/CSS for development.
  • In addition to being principal UX designer for Fidelity’s main portfolio/balance pages (most active pages on fidelity.com) I worked on multiple core product platforms, including the newest "Trading Dashboard".
  • Section updates to their RMD pages.
  • Redeveloped strategy for Fidelity Basket Portfolios (which are basically DIY EFTs), another new product and web app.
• Avigilon (Motorola) | Senior UX Consultant
  Built synchronicity between teams of designers in multiple countries to create global process for UX/design in all their security system products. Consult on user testing and analysis of existing processes. Provide completely new design system, style guide and vital responsive architectural changes for Avigilon’s web and native mobile app products. Created clean design principles focusing on usability, compliance and overall heuristics including a new process for efficient prototype creation for both testing and building out UX metrics.
• Examity | UX Consultant
  Assessed needs for initial user experience department for examity.com and its tools. Provided roadmap and consultation on how to build out and grow a successful UX practice and internal design department.

Dailybreak (Connelley Partners) | Visual Design & UX Manager

2017 - 2018

Boston, MA

Manage design team creating sponsored and original content for website, as well as any site design needs. Redesigned dailybreak.com. Conducted user testing and analysis of existing site and its content management system. Completely redesigned their existing content management system based on user interviews and testing. Built out all designs, including IA and the feedback system, tooltips and training, and all functional requirements to streamline the content creation process and onboarding timing for new users.

Monster Worldwide, Inc. | Senior Interaction Designer, User Experience

2015 - 2017

Weston, MA

Lead designer on new government workforce products for MonsterGov, producing all wireframes and final designs. Spearheaded discovery phase for new core product and created a new process to fit design thinking into Monster’s agile production process. Work with product owners and developers to create cutting edge, highly complex, extremely flexible web products for government hiring and training sites. Visit MonsterWorks. Also create workflows and page designs for monster.com employer’s commercial site.

The Hanover Insurance Group, Inc. | Senior User Experience Designer

2011 - 2015

Worcester, MA

Nominated three times for the annual Presidential Service Award—the company’s “most prestigious award.” Recipient of the Presidential Service Award in 2014.

• Senior Designer, User Experience
  Senior founding member of new UX department. Provide UX/interactive strategy and support for IT department and marketing. Develop interaction design standards and style guides, including wireframes and hi- and lo-fi prototypes. Mentor junior staff, direct developers and advocate for UX design and change management with developers and stakeholders.
• Senior Designer, Web
  Provide digital marketing strategy and design for marketing web department. Develop multiple websites including complete redesign of hanover.com as well as all rebranded email campaigns and templates. Advocate best practices while supporting marketing and enterprise goals.
• Senior Designer, Marketing
  Provide print, interactive document and all email design for marketing design department.

Bridal Guide Magazine (RFP, LLC) | Creative Director

2001 - 2011

NYC, NY

RFP, LLC is the publisher of Bridal Guide Magazine, The Fantasy Baseball Guide and The Fantasy Football Guide.

• Creative Director
  (Bridal Guide Magazine) Responsible for all creative services design—sales, promotional and marketing design and initiatives (including web site, tradeshow booth, PowerPoint presentations, client ads, comps, advertorials, etc.). Devise marketing campaigns and sales collateral to reach company goals. Analyze and promote communications with internal departments to achieve maximum efficiency and productivity. Maintain and evolve branding throughout company and website. Supervise, train and hire designers and freelancers and provide consultation for production director and systems administrator.
• Creative Director
  (Fantasy Sports Guides) Creative Director for two annual fantasy sports magazines and additional custom publishing. Responsible for all print and web production.
• Art Director
  Hands on design for all creative services. Supervise, train and hire designers and freelancers and manage all department needs (including website , tradeshow booths, presentations, client ads, comps, advertorials, signage, etc.)..